Privacy Policy

CubCloud AI, LLC ("CubCloud," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit cubcloud.ai, use our sovereign AI infrastructure and related services, communicate with us by phone or text, or otherwise interact with CubCloud.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Who We Are

CubCloud is a Montana-based company providing sovereign AI infrastructure, GPU compute, private AI deployment, and related professional services. Our principal place of business is:

CubCloud AI, LLC
400 West Broadway St, Suite 102
Missoula, MT 59801

Scope

This policy applies to:

• Visitors and account holders on cubcloud.ai and related web applications
• Customers and prospects who inquire about, purchase, or use CubCloud products and services (including CubDen, CubCode, CubPlay, GPU compute, colocation, and consulting)
• Individuals who contact us by email, phone, SMS, web forms, or scheduling tools
• Partners, vendors, and job applicants where we collect personal information

This policy does not cover third-party websites, applications, or services that we do not control, even if linked from our site. Those services have their own privacy practices.

Information We Collect

Information you provide

• Contact details: name, email address, phone number, company, job title, and mailing address
• Account and billing information: usernames, credentials, subscription details, and payment-related data processed through our payment providers
• Communications: messages you send us, support tickets, demo requests, and feedback
• Service configuration and usage data necessary to operate workloads you deploy on CubCloud infrastructure

Information collected automatically

• Device and browser data: IP address, browser type, operating system, and referring URLs
• Usage data: pages viewed, features used, timestamps, and diagnostic logs needed for security and reliability
• Cookies and similar technologies as described in the Cookies section below

Information from third parties

We may receive limited information from partners, referral sources, event registrations, or publicly available business directories to support sales and onboarding. We use this information in accordance with this policy and applicable law.

How We Use Your Information

We use personal information to:

• Provide, operate, maintain, and improve our website and services
• Process transactions, manage accounts, and deliver customer support
• Respond to inquiries, schedule demos and consultations, and communicate about your deployments
• Send service-related notices, security alerts, and administrative messages
• Analyze usage to improve performance, reliability, and product experience
• Protect against fraud, abuse, unauthorized access, and security incidents
• Comply with legal obligations and enforce our agreements
• Market our services where permitted, including with your consent where required

We do not use customer workload data, prompts, or model inputs to train public foundation models. Customer data processed on CubCloud infrastructure remains under customer control and is handled according to your service agreement and our Data Handling Policy.

How We Share Information

We may share personal information with:

• Service providers who assist with hosting, payments, email delivery, analytics, customer relationship management, and telecommunications — only as needed to perform services on our behalf and subject to contractual confidentiality obligations
• Professional advisors (lawyers, accountants, insurers) under confidentiality duties
• Authorities when required by law, subpoena, or to protect rights, safety, and security
• Successors in connection with a merger, acquisition, or sale of assets, with notice where required by law

We do not sell your personal information.We do not share mobile opt-in data or SMS consent information with third parties or affiliates for their marketing or promotional purposes, as described in the SMS & VoIP section below.

Data Sovereignty & Security

CubCloud is built around sovereign AI infrastructure in Montana. We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or storage is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately using the information in the Contact Us section.

For security and compliance overview, see our Security & Compliance page.

Cookies & Analytics

We use cookies and similar technologies to remember preferences, keep you signed in, measure site performance, and understand how visitors use our website. You can control cookies through your browser settings. Disabling certain cookies may limit some site functionality.

Where we use analytics tools, we configure them to collect aggregated usage information and avoid collecting unnecessary personal data beyond what is needed for operations and improvement.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including providing services, meeting legal and accounting requirements, resolving disputes, and enforcing agreements. Retention periods vary by data type and legal requirements. When data is no longer needed, we delete or de-identify it in accordance with our retention practices.

Your Rights & Choices

Depending on where you live, you may have rights to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion, subject to legal and contractual exceptions
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent

Montana residents and residents of other states with privacy laws may have additional rights. To exercise your rights, contact us at ***@cubcloud.ai. We will verify your request and respond within the timeframes required by applicable law.

You may unsubscribe from marketing emails using the link in those messages. Service and security-related messages may still be sent when necessary to operate your account.

SMS Text Messaging & VoIP Communications

CubCloud may contact you by SMS text message and by voice over IP (VoIP) and traditional telephone for customer care, account management, sales follow-up, and service notifications related to our sovereign AI infrastructure and related offerings.

SMS text messaging

If you opt in to our SMS program, we may send recurring automated informational and customer care text messages, including appointment reminders, deployment updates, account notifications, and responses to your inquiries. Message frequency varies. Message and data rates may apply.

• Opt-in: Text START to ***-***-5395 or provide consent through another documented opt-in method we make available
• Opt-out: Reply STOP at any time, or contact us using the details in Contact Us
• Help: Reply HELP for assistance
• Consent is not required to purchase our products or services

Mobile information sharing. Mobile information and mobile opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your phone number and SMS consent are used solely to deliver the messages you agreed to receive.

For complete SMS program terms, sample messages, carrier information, and subscriber message templates, see our SMS / Text Messaging Policy.

VoIP and voice calls

We may place or receive voice calls using VoIP and traditional telephony for purposes such as:

• Responding to sales, partnership, and general inquiries
• Scheduling and conducting demos and technical consultations
• Providing customer support and incident coordination
• Delivering account, billing, and service-related notices by phone when appropriate

When you call us or we call you, we may collect your phone number, call duration, time and date of the call, and notes or recordings where permitted by law and disclosed at the time of the call or in advance. Call recordings, if used, are retained only as long as needed for quality assurance, training, dispute resolution, and legal compliance, then deleted or de-identified according to our retention practices.

VoIP services may rely on telecommunications infrastructure partners operating under their own privacy and security obligations. We select providers that support our commitment to reliable, professional communications for Montana and regional customers.

You may request that we not contact you by phone for marketing purposes. We will honor such requests while continuing to send legally required or essential service-related communications by other channels where appropriate.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page. Continued use of our services after changes constitutes acceptance of the updated policy where permitted by law.

Related Policies

• SMS / Text Messaging Policy
• Terms of Service
• Data Handling Policy